Moonwin Casino (moonwin.com) is an offshore online casino run by Novatrix SRL of Costa Rica under a licence from Anjouan, one of the Comoros islands. It takes Canadian dollars and lets Canadians sign up, but no Canadian regulator has licensed it, and it is not on Ontario’s list of registered operators. That one fact shapes everything else on this page: the bonus, the payouts and the help you can get if something goes wrong. We read Moonwin’s terms, bonus rules, FAQ and licence record on 11 November 2026, through a Canadian connection, and set out below what they say.
Who runs Moonwin Casino and what the licence covers
The company named in Moonwin’s footer, terms and “About” page is Novatrix SRL, registration number 3-102-893958, with an address in Oreamuno, Cartago province, Costa Rica. The licence is ALSI-202508056-FI2, issued under Anjouan’s Computer Gaming Licensing Act of 2005. We opened the validation seal in Moonwin’s footer; the Anjouan register returned “VALID” for moonwin.com under Novatrix SRL.
The register also names seven places the licence does not reach. For our readers the ones that matter are Australia and France; the others are the USA, the UK, Spain, the Netherlands and the Comoros themselves. Moonwin’s own terms add a much longer refused-country list (more on that below). Moonwin’s general terms were last revised on 5 August 2026; its bonus rules carry a date of 22 April 2025.
An Anjouan licence lets the company trade from offshore. It gives a Canadian player none of the protections of a provincial licence: no provincial complaint body, no self-exclusion scheme shared with other sites and no oversight from a Canadian authority. Disputes go to Moonwin’s support team and its complaints page first.
Can you play Moonwin Casino from Canada?
Canada is not on Moonwin’s refused list, and the site shows Canadians dollar amounts and a CAD currency option. Whether you should use it depends on the province.
- Ontario runs a regulated, competitive market through iGaming Ontario and the AGCO. We checked iGaming Ontario’s public list of operators and brands on 11 November 2026: neither Moonwin nor Novatrix appears on it. Inside Ontario, the legal choice is one of the sites on that list.
- Everywhere else, the Criminal Code leaves online casino games to provincial lottery corporations. British Columbia and Manitoba share PlayNow, Quebeckers have Loto-Québec, Albertans have PlayAlberta, and the Atlantic provinces use Atlantic Lottery. Moonwin is none of these.
Canadians who still sign up at an offshore site do so without provincial consumer protection. If a withdrawal stalls, there is no Canadian regulator to escalate to.
Australia, Germany, New Zealand and other countries
Most of this site’s English readers outside Canada come from Australia, Germany, New Zealand and Switzerland. Their position is quite different:
| Country | What Moonwin’s own terms say | What local law says |
|---|---|---|
| Australia | Not on the terms list, but excluded in the Anjouan licence record | Selling online casino play to Australians is an offence for any operator, local or offshore, under the Interactive Gambling Act 2001. The ACMA had MoonWin blocked in December 2024; Australian visitors are now sent to a numbered mirror domain. |
| Germany | Not refused | Only operators on the GGL whitelist may offer online slots. Neither Moonwin nor Novatrix appeared on it on 11 November 2026, which means the German €1 stake limit, the cross-site deposit limit and OASIS self-exclusion do not apply there. |
| New Zealand | Not refused | The Online Casino Gambling Act has applied since 1 May 2026. From 1 December 2026, any offshore site without a pending licence application has to stop taking New Zealand players. |
| Switzerland | Not refused | moonwin.com and several numbered mirrors are on the federal blocklist dated 25 August 2026. |
| France, Belgium, UK, USA | Refused | Accounts not accepted. |
Readers often ask about Ireland and Austria. Neither is on the refused list. Portugal, Liechtenstein and the Netherlands are, along with most of Eastern Europe, Brazil, India and the Philippines.
Money: Canadian dollars, deposits and cash-outs
Moonwin accounts can be held in CAD, EUR, INR or several cryptocurrencies (BTC, ETH, LTC, DOGE, USDT, TRX). Internally the casino works in euros, so card payments can show a small conversion difference.
- Minimum deposit: C$20 (a deposit bonus needs at least $30).
- Minimum withdrawal: C$75.
- Withdrawal caps: C$7,500 a day, C$15,000 a week, C$30,000 a month, with exceptions for higher VIP levels.
- Processing: the terms promise payments-team handling within 48 hours; the payment provider can add up to 5 business days. Bank transfers are processed within three banking days.
Before the first cash-out you have to verify your phone number in your profile, and Moonwin can ask for ID, proof of address and proof of source of funds at any time. Our withdrawal guide goes through the timings, fees and the documents in detail.
The Moonwin bonus in brief
New players are offered a welcome package across three deposits, advertised to Canadian visitors as “up to $10,000 + 180 free spins”. The first deposit bonus matches 100% up to $375, or 125% up to $7,500 for deposits of $375 and more, with 100 free spins. Each of the three welcome bonuses has to be played through 40 times (bonus and spin winnings together) inside five days, at no more than $7.50 a bet. There is also VIP cashback, paid daily from 5% upward. The bonus page lists codes, games and the catches.
Games and studios
The lobby splits into slots, live casino, jackpot games, fast games, bonus-buy slots and table games, with themed collections such as Megaways and Hold & Win. Studio logos in the footer include Pragmatic Play, Play’n GO, NetEnt, Red Tiger, BGaming, Nolimit City, Push Gaming, 3 Oaks and Spribe; the live section uses Evolution, Ezugi and others.
The games page covers jackpots, roulette and blackjack, and how much each game type counts toward bonus wagering.
Our reading: is Moonwin Casino legit?
Moonwin is a functioning casino with a licence its regulator confirms, a named operator and a street address. Not every offshore brand shows that much. The weak points are in the terms, and they are worth reading before a deposit:
- funds can be confiscated if two accounts share an IP address, and VPN use is banned;
- winnings may be confiscated if KYC documents are not supplied within 40 days of a request;
- withdrawing before you have wagered your deposit three times can trigger processing fees;
- low-risk roulette betting (covering 25 or more numbers, or equal bets on red and black) counts as bonus abuse.
Clauses like these are common at offshore casinos, and no Canadian regulator rules on how fairly they are applied. If you play anyway, keep deposits small, verify early and screenshot your balance and chats.
Phone play and logging in
Moonwin has no app in Apple’s App Store and no download link on its site; it runs in the phone’s browser. The app page explains how that works and why third-party APK files are a risk. Sign-in problems, password resets and support contacts are on the login page.
Sources checked on 11 November 2026
- Moonwin’s terms and conditions, bonus terms, FAQ and registration procedure on moonwin.com, opened from Canada.
- Anjouan licence validation for moonwin.com, status shown as valid.
- iGaming Ontario: operators and brands in the regulated market.
- GGL whitelist of permitted providers in Germany.
- ACMA notice of 11 December 2024 naming MoonWin among blocked sites.
- Swiss gaming board (ESBK), blocklist version of 25 August 2026.
- New Zealand DIA: online casino gambling for providers.